FAQs
Below FAQ are some common concerns of our clients before purchasing the led grow light, if you have other questions, please just send it to lisa@crxsunny.com
we arrange shipment in 24 business hours with 3-5 business days fast shipping method if stock is enough. If the area needs to be shipped from China, usually the shipping will take 7~10 business days, considering the custom clearance time.
Yes, all orders will be shipped discreetly. With no grow lights, grow tents or brand name mentioned on the packages.
Compared with other platforms, CrxSunny official website offers best price since there will be no middle charges and platform commission fee needed. If you have bulk order, you can contact us directly to apply for special price before you place order online.
Yes, you can, with a ratio of LED and HID/HPS of 2:1 or 1:1, you can get better growing result, bigger and higher quality buds.
We accept payal, credit card, bank transfer, western union .
We offer 3 years warranty for all our led grow lights, while grow tents are final sale upon usage. Whenever you have any issue with your lights, you can send emails with your purchasing info, defective light pictures to info@crxsunny.com or lisa@crxsunny.com to help you solve your issue accordingly. We will reply within 24 business hours. Detailed warranty policy please refer to our warranty page.
If you have not paid your order, you may log into your account and simply click cancel button to cancel it directly; but if you have successfully ordered, you may need to email us at info@crxsunny.com to cancel it.
There are three status of an order, which is processing, pending payment and canceled(complete). You may log into your account to check your order status.
If the item is unopened or the light is still on the way, you may contact us firstly to have a full refund but we will not refund the original shipping cost, please kindly note that any freight collect is not accepted and customers should be responsible for the return shipping cost. Please remember to refuse to sign for the package once the product arrives at your door.
If the light is opened but you did not use it, please re-pack well, and take pictures to show us that everything is in the same original condition as the one we shipped to you, and that there is no damage. You may return the light to our warehouse or our factory in China upon our confirmation. But you need to pay the shipping cost and repacking charge. We will then refund you the light cost when we get the returned light.
If you ever receive a damaged product, please do not open the box. Firstly, please make a dispute to the shipping company and tell them that light package was damaged during the shipping, then please take pictures of the package and email us at info@crxsunny.com. We will then further instruct you on how to proceed. If you have already opened the box, please do not use the light, contact us first. Thank you.
For now, the available payment methods on our website are PayPal, credit card and West Union. We also accept bank transfer for large orders.
For security reason, PayPal only allows us to ship to PayPal confirmed address. Therefore, we can only ship to PayPal confirmed address. If you want to ship to a different address, you may login to your PayPal account to add the new shipping address then check out, or you may simply check out with West Union or credit card.
You may feel free to contact us so that we may happily assist you in resolving your payment issues as soon as possible.
As to international shipping from China, the lights will be shipped via Fedex, UPS, DHL, TNT, EMS, etc. If you would like to specify a shipping method or carrier, please contact us via email at info@crxsunny.com, and we will do our best to arrange it for you. However, please be advised that you may incur additional charges dependin